Important: Triage system
We have a triage system which means:
- we can answer more calls more quickly - reducing the time you spend in the queue
- we have more appointment slots available so we will not reach our capacity so often
We hope you find this helpful and welcome your comments about this system.
Important: We’ve listened to you (our patients)
Tired of waiting on the phone to book an appointment? Fed up of being number 10 in the phone queue? Busy at 8.30am so unable to call us then? Find it uncomfortable to explain your problem to a receptionist?
Then…Use our Online system to suit you!
For more information visit our Appointments page.
Patient Call Back Functionality
From 11th July 2024, Clarkson Surgery will be implementing a new and convenient call back option for our patients to use.
If the queue is busy and you are unable to wait then there will be an option for you to request a call back.
Your position in the queue will remain and as soon as one of our reception colleagues is available, the telephone system will reconnect your call.
We believe this new functionality will make it easier and more convenient for patients to contact us via telephone and we look forward to receiving your feedback about this new functionality.
Non-urgent advice: Wisbech Extended Access
Need an appointment in the evenings or on Saturday?
If you need to see a GP or healthcare professional in the evening or at weekends, Wisbech Primary Care Network's Enhanced Access Service can help.
The Enhanced Access Service is a convenient way to see a doctor or another healthcare professional at a time to suit your busy lifestyle, with a mix of face-to-face and telephone appointments.
Convenient Service
- Accessible location at Clarkson Surgery, De Havilland Road, Wisbech
- Appointments on offer including:
- Child Imms, Smears, Injections, Ear Wash Out, Dressings, Medication Reviews, NHS Health Checks, First Contact Physio, Mental Health Support and more.
Making an Appointment
- To make an appointment, contact your GP practice.
- Appointments available Monday to Friday, 6.30pm to 8.00pm and Saturday 9.00am to 5.00pm.
We hope you find our website easy to navigate around and can locate all the services you need.
Each and every one of our committed staff work tirelessly to ensure we provide a high quality service at all times. We welcome feedback about your patient experience and if you have any specific feedback (good or bad), please tell US so we can learn from it and put it right.
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Find out if you're eligible for these two essential vaccines now at nhs.uk/wintervaccinations