Patient Helpdesk – Hospital Waiting Times 

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment. The practice has no direct access to the hospital appointment lists. 

If you have been referred by your GP/are waiting for : 

• An outpatient appointment 
• An appointment for hospital tests (eg scans) 
• A date for an operation or other treatment 
• A follow-up from your hospital team 

and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.  

Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care. 

North Cambs Hospital Pathology Department from the 4th January 2022 are operating an appointment system only 

Please call 01945 488059 between 08:15 and 16:15 Monday to Friday to book an appointment

Visiting our practice? Please continue to wear a face covering and social distance

All of our COVID-19 secure measures remain in place and this will not change when Government guidance changes on 19 July 2021.

Patients are asked to continue to wear a face covering, unless they are exempt, and to follow social distancing when visiting our GP Practice.

This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings and will help to ensure the safety of our staff and patients at all times.

Thank you for your continued support.

Please be kind to our staff

Staff at our practice are working extremely hard and doing their best to make sure patients are safe.

Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.

This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.

We’re aware patients may have experienced longer wait times on the phone or for their appointment, but we have been working hard to ensure you receive the right treatment from the right person at the right time.

We have increased the number of telephone and online appointments available, so our patients don’t always have to come to the practice. We also employ a range of highly trained staff, including doctors, nurses, pharmacists, paramedics and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.

Whether your appointment is over the telephone, via an online video consultation, or face-to-face, patients will always receive the same high quality standard of care from our practice team.

So please, if you contact our practice, be kind.

Thank you for your patience and support

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see your GP, please ring us on 01945 583133  – Click here for our opening hours

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.