Patient Helpdesk – update and notice of service closure
The Patient Helpdesk has now closed. From April 2022, patients waiting to hear about hospital appointment or operation waiting times are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.
NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.
Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).
Peterborough City Hospital AND Stamford & Rutland Hospital
Royal Papworth Hospital
Queen Elizabeth Hospital
- 9am - 5pm, Monday to Thursday and 9am - 4.30pm on Friday
- E-mail: firstname.lastname@example.org
- Phone: 01553 613351 or 01553 613343
Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.