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Home > NHS My Planned Care

NHS My Planned Care

Patient Helpdesk – update and notice of service closure

The Patient Helpdesk has now closed. From April 2022, patients waiting to hear about hospital appointment or operation waiting times are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes

  • 9am to 4pm, Monday to Friday
  • Email pals@addenbrookes.nhs.uk
  • Phone: 01223 216756

Peterborough City Hospital and Stamford and Rutland Hospital

  • 9am to 4pm, Monday to Friday
  • Email: Nwangliaft.pals@nhs.net
  • Phone: 01733 673405

Hinchingbrooke Hospital

  • 9am to 4.30pm, Monday to Friday
  • Email: Hch-tr.pals@nhs.net
  • Phone: 01480 428964

Royal Papworth Hospital

  • 8.30 to 4.30pm, Monday to Friday
  • Email: papworth.pals@nhs.net
  • Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

  • 9am to 5pm, Monday to Thursday and 9am to 4.30pm on Friday
  • E-mail: pals@qehkl.nhs.uk
  • Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Last Updated 16 Oct 2024

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The Clarkson Surgery

De Havilland Road, Wisbech, Cambridgeshire , PE13 3AN

  • 01945 583133
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Advertise Your
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Attendance
Allowance -
info here
Local Services
Financial help if 66yrs+ and have medical condition
Power of
Attorney
Gym/
Health Club
Advertise Your
Business Here
Attendance
Allowance -
info here
Local Services
Financial help if 66yrs+ and have medical condition
Power of
Attorney
Gym/
Health Club
Advertise Your
Business Here
Attendance
Allowance -
info here