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Practice Charter

Your Responsibility To Us

  • Help us to help you.
  • Please let us know if you change your name, address or telephone number. 
  • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Failure to do so means that other patients will have to wait longer. 
  • We need help too - please ask for home visits by the doctor only when the person is too ill to visit the surgery, and if possible between 8.30 and 10.00am. 
  • Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters. 
  • Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about test ordered by the hospital should be directed to the hospital, not the practice.
  • We ask that you treat the doctors and staff with courtesy and respect. 
  • Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.
  • Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice, please act upon it
  • Please ask if you wish to see your doctor.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information Act

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

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